Mary: "Dr. Grumpy's office, this is Mary."
Mrs. Time: "I need to make an appointment for Monday, May 26th."
Mary: "I'm sorry, but we're closed that day for Memorial Day. He can see you on Tuesday at..."
Mrs. Time: "That's not acceptable. Monday is the only day I can come in."
Mary: "I'm sorry, but we're going to be closed. It's a holiday."
Mrs. Time: "Well, then I'll meet him there. 10:00 in the morning should be okay. Tell him I'll be outside the building's western entrance."
Mary: "Ma'am, he's not going to come see you on a holiday. Do you have an emergency?"
Mrs. Time: "That's irrelevant. This is nonsense. Are you aware that it's violation of both state and federal law? Any doctor is legally obligated to see any patient whenever requested to do so."
Mary: "That's not true."
Mrs. Time: "I read it on the internet!"
Mary: "I'm not going to argue with you, ma'am."
Mrs. Time: "That's not acceptable, either."
